Privacy Policy
Updated: October 7, 2026
1. Operator and scope
SIKAI Global is operated by SIKAI INT'L TRADING (HK) CO., LIMITED (思凱國際貿易（香港）有限公司). Registered address: FLAT/RM 705, 7/F, FA YUEN COMM BLDG, NO.75 FA YUEN STREET, MONG KOK, KOWLOON, HONG KONG. This policy explains how we handle information collected through sikaiglobal.com and related support inquiries. Separate brand stores, marketplaces and external services have their own privacy policies.
2. Information we collect
When you contact us through our contact form, Wix Chat or email, we receive the information you provide, such as your name, email address, subject and message. Fields marked with an asterisk are required to submit the form; other information is optional. Without the information needed for your inquiry, we may be unable to respond or provide support.
For a warranty inquiry, we may need an order number, proof of purchase, product details, an issue description and relevant photos or video. Please hide unrelated personal information and do not send passwords, payment-card details or identity documents.
Wix provides website hosting, forms, chat and traffic analytics. These services may process technical and usage information such as IP address, browser or device information, pages visited and interaction data, as needed for service operation, security and analytics.
3. How we use information
We use information to answer inquiries, review support and warranty requests, communicate service arrangements, maintain website security and understand website use. We do not sell or rent personal information. Sending an inquiry does not by itself subscribe you to marketing messages.
4. Service providers and external sites
Information may be handled by Wix, our email service providers and service personnel who need it to respond to your inquiry. A relevant brand, purchase channel or logistics provider may receive the information necessary to handle your support case. We may also disclose information where required by applicable law. Service providers may process data in other countries or regions, subject to their services and applicable safeguards.
Links to brand stores, marketplaces, social platforms or other external sites are governed by those services' privacy policies. Review the relevant policy before supplying information there.
5. Cookies and website analytics
Wix and related website services use cookies or similar technologies for site operation, security, communication features and traffic analytics. You can block or delete cookies through your browser settings; doing so may affect some website features. If a cookie preference panel is displayed, you can also use it to manage the available choices. Browsing this website does not by itself constitute consent to optional marketing.
6. Retention and security
We retain personal information only for as long as reasonably necessary for the stated purposes, support follow-up, applicable legal obligations or resolving disputes. Retention depends on the type of inquiry and information. Information no longer needed should be deleted or anonymized. We use reasonable access and security measures; no online transmission or storage system is completely secure.
7. Your choices and requests
To request access to or correction of your personal information, or to ask about deletion or other rights available under applicable law, contact support@sikaiglobal.com with the subject "Privacy request". Tell us which inquiry or information your request concerns. We may request limited information to verify your identity and will handle requests under applicable law. Do not include unnecessary sensitive information. Some records may need to be retained for legal or dispute-related reasons.
8. Contact and updates
Privacy contact: support@sikaiglobal.com, or write to the operator at the registered address above. We may update this policy when our services or practices change. The update date appears at the top of this page.