Support & Warranty Policy
Updated: October 7, 2026
1. Operator and brands
This website is operated by SIKAI INT'L TRADING (HK) CO., LIMITED (思凱國際貿易〔香港〕有限公司). Registered address: FLAT/RM 705, 7/F, FA YUEN COMM BLDG, NO.75 FA YUEN STREET, MONG KOK, KOWLOON, HONG KONG. Contact support for return instructions before shipping a product to us.
This policy covers SikaiCase, EnergyFort, SugarPods, MagoX and PicoKey, and MOSHOU partner products purchased through our official or authorized channels. MOSHOU is an authorized partner brand.
2. Warranty period and coverage
Products generally include a 12-month limited warranty from the purchase date, unless the product page states otherwise or applicable local law requires otherwise. Coverage applies to manufacturing and material defects and functional faults caused by production problems under normal use.
3. Exclusions
This limited warranty excludes accidental drops, impacts, liquid damage, crushing, bending, pulling, overheating or other physical damage; misuse, incorrect installation or incompatible devices or power sources; unauthorized disassembly, repair or modification; normal wear, scratches, stains, discoloration and aging; selecting the wrong model, connector, length or compatibility; and unauthorized-seller, secondhand or unverifiable purchases. These exclusions do not affect non-excludable consumer rights under applicable law.
4. Requesting support
Contact the relevant brand or support@sikaiglobal.com with your order number or proof of purchase, brand and model, purchase channel, issue description and photos or video when needed. After review, support will explain troubleshooting, inspection, return or replacement steps. Do not return a product before receiving instructions. Check compatibility before purchase; charging performance also depends on the device, charger and protocol.
5. Solutions and shipping
Following review, solutions may include troubleshooting, replacement parts, product replacement or another reasonable case-specific solution. A replacement may be the same or a comparable model, subject to availability. Support will explain service and shipping arrangements for confirmed manufacturing defects or our errors after review. Shipping costs arising from misuse, wrong product selection, incompatibility or accidental damage may fall outside warranty coverage. Confirm the applicable arrangements with support.
6. Brand support
SikaiCase: sikaicase@sikaiglobal.com
Warranty details: https://sikaicase.com/pages/warranty-policy
EnergyFort: energyfort@sikaiglobal.com
Warranty details: https://energyfort.cc/pages/warranty-policy
SugarPods, MagoX and PicoKey: support@sikaiglobal.com
MOSHOU authorized partner products: moshou@sikaiglobal.com or your original purchase channel.
Brand support usually replies within 1–3 business days. Resolution time depends on the issue and the information supplied.
Business inquiries: business@sikaiglobal.com
7. Sales channels and statutory rights
For marketplace or third-party seller orders, also consult that channel's order, return and after-sales terms. This limited warranty does not restrict non-excludable statutory consumer rights.